Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
-you do not receive them within the guaranteed time (7 business days not including 2-3 day processing)*;
- the item received is faulty or damaged**.
* These are the days between and including Monday through Friday, and do not include public holidays and weekends.
**You can submit refund requests within 7 days after the guaranteed period for delivery (7 business days) has expired. You can do it by sending a message by email : firstname.lastname@example.org
**You can return any item within 7 days of purchase and get a refund or exchange if the item received is faulty or damaged. You can do it by sending a message by email : email@example.com
We do not offer refunds for change of mind.
If you would like to return an item, you must first notify us for approval by contacting us via email at firstname.lastname@example.org
Return shipping costs are the responsibility of the customer.
All Sale items are a final sale.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please NOTE - We do not issue the refund if:
-your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
-your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
EXANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To return your faulty or damaged item you should send it to us, please email us email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend to use a trackable shipping service. Otherwise don’t guarantee that we will receive your returned item.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.